We function very much like a corporate environment in that regard. If it can't be fixed over MSRA/ RDP then they either need to come to our office (Laptop users) or we'd schedule a time to visit them. We would never remote into someones machine without them accepting the request (our VNC config had a prompt the users had to click) even if they had asked us to do it. We never access a users session without them being either on the phone with us, or stood next to us. Even if you have their username and password, usually Remote Desktop is restricted for Administrators of that computer unless you want to go about changing GPO settings and even then if the problem is something to do with video software or playback certain features are disabled under Remote Desktop.I guess policies are different elsewhere, but here - if it needs to be done as the user, the user has to be present. Sometimes you need to do things under a users context with user rights, but they have stepped away from the computer. Note that the optional VNC Mirror Driver and VNC Printer Driver components greatly enhance performance and enable you to print host computer files respectively. Remote Assistance needs a user to be at the computer to reply to requests for control. If you accept all the defaults, both VNC Server and fully-featured VNC Viewer are installed on the host computer.
0 Comments
Leave a Reply. |